Welcome to Userlike review and Black Friday 2023 deal is software for website and messaging support.
With Userlike, you can chat with your customers right from your website and popular messaging apps like Facebook Messenger, WhatsApp, Telegram and SMS.
Hosted in Germany, Userlike makes data privacy a top priority and is 100% GDPR compliant.
Userlike Features
All-inclusive button integration
Offer support throughout your customer’s journey. No more media switches from your website, no more searching for contact options. Only a subtle support reminder that never gets in the manner.
Forwards with context
Regardless of how smart your customer routing is, sometimes a chat needs to be forwarded to a colleague. The chat transcript accompanies the forward, ensuring that the customer won’t have to repeat herself.
Custom design
Offer your customers a beautiful brand experience with a chat window tailored to your web design.
Operator Skills
Customers are happiest – and service costs are low – when they are instantly linked to the support rep best qualified to answer their question. Arrange it with Operator Skills.
Sticky Chat
Userlike’s internal chat logic favors the build-up of relationships between customers and employees. The Sticky Chat rule supports chat connections between visitors and Operators who’ve chatted before. In the event the relevant Operator isn’t available, the connection falls back on regulations like the longest idle time and fair round-robin.
Smart customer profiles
Anonymous web visitors become real people. Whenever a customer provides her email, Userlike automatically builds a person profile predicated on her public information.
CRM integrations
Follow-up on valuable leads encountered in the chat by forwarding the chat transcript to your CRM tool of preference.
Chat rating and feedback
The chat rating is effortless for the client and offers instant and actionable feedback for the Operator.
Pre- and post-chat survey
Gain insights from your most engaged customers by asking them a simple question right before or following the chat.
Proactive chat
Proactively reach out to web visitors and also require questions. Make missed opportunities due to doubt a thing of the past.
Widget Routers
Create intelligent chat behavior tailored to the info we’ve on your web visitors. This consists of the section of the website they are on, their country of origin, their browser language preference, plus more.
Registration form
Set up an application that web visitors need to fill out before starting a chat. In this manner, you will currently have all the essential information you need in case it concerns a valuable lead.
On-page guidance
Rather than explaining were to have a left, where you can go right, and where to go straight, take the client by the hand and guide him to the right page of your website.
Chat slots
Speak to multiple customers at the same time. Set your range of chat slots to an appropriate level and adjust upwards as your skills grow.
Chat Macros
Create canned messages for common questions and situations, which you can use as a template or send directly. Use quick commands to send chat macros at lightning speed.
Chat analytics
Userlike’s built-in analytics show if you are under- or over support capacity, quality improvements, and more. Go on a path of continuous improvement.
Chatbots that empower your team
One day, robots might rule the earth. However, not today. Today, they help your support team be more efficient.
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