Meet Dinesh
Hi, I’m Dinesh Silwal, Co-CEO and Co-Founder of KrispCall. I hold an MSc in IT from Cardiff Metropolitan University in the UK, and I’ve spent the better part of my career at the intersection of telecommunications engineering and business strategy.
Over the years, I’ve had the privilege of working on products and platforms that have scaled to serve thousands of users globally and that experience has been invaluable in shaping how we think about building KrispCall.
My co-founder and I share over 25 years of combined experience, and that depth of knowledge really underpins everything we do.
What inspired you to build KrispCall?
It really came down to a problem we kept seeing over and over again. Businesses, especially growing ones, were struggling with outdated, rigid phone systems that simply couldn’t keep up with the demands of a modern, distributed workforce.
In January 2022, my co-founder and I sat down and asked ourselves: why is business telephony still this painful? We knew there had to be a better way. We had the technical background, we had the entrepreneurial experience, and most importantly, we had a clear vision.
So we built KrispCall, a cloud telephony system designed to give businesses of all sizes the flexibility and power they actually need.
What makes KrispCall different from traditional VoIP providers?
Traditional VoIP providers gave businesses a digital version of the same old phone system, and that’s really just moving the problem, not solving it. KrispCall was built from the ground up with modern businesses in mind.
We offer virtual phone numbers across more than 100 countries, seamless integrations, and an experience that’s intuitive enough for a five-person startup but robust enough for a large enterprise.
Beyond the features, it’s our philosophy that sets us apart. We’re not just a phone number provider, we’re a business communication platform designed to grow with you.
What has been the biggest challenge in building a telephony SaaS product?
Honestly, telephony is one of the most technically demanding spaces to build in. You’re dealing with real-time communications, carrier relationships across dozens of countries, regulatory compliance in every market you enter, and zero tolerance for downtime, because when your phone system is down, your business is down.
Navigating all of that while simultaneously building a product that feels simple and effortless to the end user has been our greatest challenge.
But it’s also been our greatest source of pride. Getting that balance right is what separates a truly great telephony product from the rest.
Can you walk us through how KrispCall works from a user’s perspective?
Absolutely. The experience is designed to be remarkably simple. You sign up, choose a virtual phone number from any of our 100+ supported countries, and you’re ready to make and receive calls, from your browser, desktop app, or mobile device. There’s no hardware to install, no complex PBX configuration.
You can add team members, set up call routing, record calls, and integrate with your CRM or helpdesk tools all within the same platform.
For most businesses, they’re up and running within minutes, not days. That frictionless onboarding was a core design principle for us from day one.
How easy is it for a business to switch from a traditional phone system?
Much easier than most people expect, and that fear of switching is often the biggest barrier. We’ve specifically designed KrispCall to make migration as painless as possible. Businesses can port their existing numbers over, so there’s no disruption to their customers.
Our onboarding team walks new customers through the setup, and because everything lives in the cloud, there’s no legacy hardware to decommission.
Most of our customers tell us they wish they had made the switch sooner.
What makes your system “agentic” rather than just automated?
Great question, and it’s an important distinction. Traditional automation is rule-based, if this, then that. It’s rigid and predictable. An agentic system, on the other hand, can reason, adapt, and take initiative based on context. In telephony, that means AI agents that can handle a customer call end-to-end, understanding intent, responding naturally, escalating intelligently when needed, and learning from each interaction.
We’re building toward a future where your phone system isn’t just answering calls, it’s actively working on behalf of your business. That’s a fundamentally different value proposition.
How do you see AI agents transforming telephony in the next few years?
We’re at a genuinely exciting inflection point. In the next few years, I believe AI agents will handle the majority of routine business calls, scheduling, support queries, follow-ups, with a level of naturalness that makes the distinction between human and AI nearly imperceptible to the caller.
But more importantly, these agents will generate insights from every conversation that help businesses make smarter decisions.
Telephony will evolve from a communication channel into a strategic business intelligence layer. Companies that embrace this shift early will have a significant competitive advantage.
What advice would you give to founders building AI-powered SaaS products?
Three things. First, start with a real problem, not a technology looking for a use case. AI is powerful, but it has to serve genuine human needs. Second, obsess over reliability. In B2B SaaS, trust is everything, and one bad experience can undo months of goodwill.
Third, be patient with go-to-market. AI products often require more education and trust-building than traditional software.
Your customers need to believe in the technology before they’ll bet their business on it. Build that trust deliberately and consistently.
Did you enjoy our interview? Do you have anything to say to our community?
I really did, these are the kinds of conversations I genuinely love having. To your community, I’d say this: the future of business communication is being written right now, and it’s more exciting than ever.
Whether you’re a founder, an operator, or someone building the next great product, lean into change, stay curious, and don’t be afraid to challenge the way things have always been done.
That’s exactly the mindset that led us to build KrispCall, and it continues to drive us every single day. Thank you for having me, it’s been a pleasure.
