CloudTalk Black Friday Deal 2023 [Not Live]

Welcome to CloudTalk discount, pricing, and review deal, make and receive calls using powerful call center software connected to your favorite business tools.

Create a virtual phone system for sales and customer service teams from anywhere in the world.

• Build better customer relationships with a smart call center software
• Connect CloudTalk to the business tools you love
• Track and record calls automatically
• Call center solution available instantly from anywhere

Maintain local occurrence with an international contact number and run your virtual call center from anywhere in the world.

Whether you employ several busy agents or handle phone calls rather rarely, CloudTalk will fully adjust to your preferences and the size of your business.

CloudTalk offers native integrations with the most popular CRMs, Helpdesks, and Business tools like Pipedrive, Hubspot, Salesforce, Zendesk, and even more. Access telephone call details in your CRM or see the caller’s CRM information in CloudTalk with this 2-way sync solution.

Using advanced call center analytics, your team can measure and transform your life communication with customers. With real-time analytics, you can live track the performance of your agents.

Make and receive calls from your browser on your desktop or using our mobile apps, irrespective of where you are. Even the CloudTalk team uses CloudTalk while working remotely.

CloudTalk features

Call queuing

Create custom-made call queues. Inbound calls are sorted in call queues predicated on pre-defined rules and steered to available agents within the right group. Personalized messages are available, as well.

Call recording

CloudTalk can automatically make a recording of all calls. After the call ends, you can pay attention to it directly from your web browser anywhere and anytime. Improve customer interactions by monitoring your team’s calls.

Internal calls / Extensions

Each user, agent, caller queue, or department has its number or extension. This will help you to reach anyone in your small business or seamlessly route a call to a new agent.

Voicemail

Create personal greetings or group voicemail messages. If the caller leaves a voicemail, you can listen to it directly from the web browser from anywhere and anytime.

Number porting

CloudTalk allows you to use your existing telephone numbers by porting them to CloudTalk.

Toll-free numbers

Employ a green toll-free number 0800 or a blue number 0850. With toll-free numbers, your clients can call you for free or at very low rates, gives you a substantial competitive advantage.

International numbers

Acquire international numbers (with geographic or non-geographic codes) from more than 70 countries. Local telephone numbers allow customers from abroad to call you at standard local rates or cost-free.

Short numbers

Get yourself a five-digit contact number 16 xxx, 17 xxx or 18 xxx.

Fax to email

The ″Fax to Email″ feature gives you to get fax messages efficiently in the form of emails.

Business hours

Define your business hours and decide if you are available for receiving calls. Beyond these hours, you can choose a special individualized absence message, redirect calls to a different contact number or answering machine, or even use various combinations.

SMS / Texts

Send your visitors personal messages or general notifications and make your contact center much more effective. Automatic text messages save time and facilitate the task of your agents.

Personalized greetings & music

The initial greeting is your first interaction with clients. With CloudTalk, you can create personal greetings played to the caller based on specific situations (outside business hours, on-hold, etc.)

Internal contact number tags

Does your company use several phone numbers? Give them a tag, which means that your employees and agents immediately know what number your client dialed as well as how to adapt their approach.

Conference calls

Improve teamwork with conference calls. You can schedule conference calls easily in a short while and invite external contacts, e.g., your clients, suppliers, etc.

Call flow designer

Intelligent call routing with pre-defined requirements based on your needs and preferences. With this Call Flow Designer feature, you can manage your inbound calls coming to the decision center step by step.

Automated Call Distribution (ACD)

They have automated smart and efficient queue distribution of inbound calls predicated on all available data to make sure that callers are always directed to the most qualified agent or agent group.

Interactive Voice Response (IVR) menu

Create your multi-level IVR menu to guide the caller through different alternatives and make sure they are always directed to the right department, agent, or band of agents and receive relevant information through personalized messages.

Skills-based routing

Inbound calls can be automatically routed to a specific agent based on their fit and skills required by the caller. You may easily assign skill levels to your agents.

Preferred agent

Set a preferred agent for each and every client so that their calls are always directed to the right person. The customer continually communicates with the same agent, which makes your customer care more personalized, efficient, and pleasant.

Automatic outbound caller ID

CloudTalk gives you to set an outbound caller ID automatically predicated on the decision destination country. Your clients abroad will get a local phone call instead of an international one.

Ring groups

Ensure that customer calls to ring multiple or all agents at once. This may shorten the response time and transform your customer support.

Automated call redirection

With this business phone system, your clients will usually reach you. CloudTalk gives you to automatically redirect incoming calls to a selected phone number every time your agents are busy or unavailable during business hours.

Caller-based routing

Smart routing of inbound calls predicated on the caller’s contact number with your custom criteria.

Click to Call

Dial any contact number online with a single click. Make calls instantly to improve your team productivity.

Call tagging

Assign each call a self-made tag. This labeling will help you to sort calls into categories and quickly identify which kind of call it could be.

Call notes

Raise the quality of the client experience through the feature Notes on Calls, which allows you to include notes to any calls you want. You can consist of these notes during or after your call. The thing you have to do is to click “Save,” and CloudTalk will look after the rest.

Callback

If there are any unanswered phone calls, CloudTalk can automatically call your visitors back. A missed call from a customer is registered in the machine, which may later dial the customer’s number until the agent and the client are successfully connected.

Transfer

Because of our Call Transfer feature, you can certainly and quickly transfer callers over to another extension, agent, or group.

Ring on speakers

Reduce the threat of accidentally missed calls with the ″Ring on Speakers″ feature.

Real-time customer card

Your agents can easily see all caller information displayed in a single place. Through the phone call, they can instantly look at the client’s history of interactions, orders, chat, or notes. This allows them to provide top-notch customer support.

Custom fields

Create custom fields to include relevant customer information and data essential for your business.

After call work

Utilize the After Call Work feature and invite your agents to complete all follow-up tasks following a call is finished.

Predictive dialer

A predictive dialer gives you to increase efficiency and the number of calls you make. When an agent can be obtained, CloudTalk automatically dials another call-in line.

Speech to text

CloudTalk speech recognizer can help you convert your calls to text and facilitate search in your recordings.

Desktop notifications

When an incoming call comes in, we will automatically alert you with a notification to instantly know who is calling.

Campaigns

Create outbound call center campaigns with call scripts and questionnaires and let your agents concentrate on the calls. You can monitor the campaign instantly if necessary, make necessary adjustments to make it even better.

Blacklist

Compile a blacklist of blocked phone numbers and prevent undesirable inbound or outbound calls that are irrelevant to your business.

Contact Tags

Apply personalized tags to your contacts to help you search and sort contacts into categories and quickly identify each contact by their tag.

Smart dialer

CloudTalk’s flagship feature Smart dialer automatically compiles a set of numbers and enables you to call through them with a single click automatically.

Warm Transfer

Warm Transfer gives you to quickly transfer callers to another agent with getting the possibility to consult with them first.

Smart detection of resolved missed calls

Learn which of your missed calls were and weren’t resolved because of your agents because of the Smart detection feature.

Power Dialer

Power dialer gives you to increase efficiency and the number of calls you make. Easily create campaigns with call scripts and surveys and let your agents pay attention to the prospects.

Simple integrations

CloudTalk can be easily integrated with your CRM, e-commerce, or helpdesk tools. Your agents will discover all customer data in one place. This allows them to provide better and quicker service.

API

Integrate CloudTalk with your external systems. With integrations, you can import and export contacts and regularly download a history of phone calls, orders, tickets, etc.

Contact history

Complete customer interaction history always within easy reach. We will automatically display previous calls, orders, chats, or notes, so agents don’t have to look them up in multiple systems.

Shared contacts

Compile your entire contacts within a contact list. Integrations will help you import contacts from several sources into CloudTalk. This will make your workflows even better.

Create tasks directly from CloudTalk

Add new contacts, create tickets, tasks, or edit orders in your CRM, helpdesk, or e-commerce solution directly in CloudTalk. Streamline your workflows with this effective solution for customer calls.

Caller ID

Personalize your communication with clients from the beginning. We will show you the name of the caller, their phone number, and much more even before the call connects.

Call statistics

Track the performance of your call center. CloudTalk is a data-based call center analytics software. Complex statistics on calls, agents, and call queues all in a single place. Make smart decisions based on relevant data.

Call monitoring

Have a comprehensive summary of your phone calls anytime you will need it. Get information on your agents’ calls and optimize your customer support.

Agent reporting

A simple usage of agent statistics directly in CloudTalk to help you better your customer support and rank each agent predicated on their performance.

Real-time dashboard

Monitor your call to enter activities instantly. All important data on inbound calls and agent productivity is always at your disposal, always up-to-date.

Wallboard

Get yourself a live picture of what’s going on in your cloud call center displayed on monitors. Wallboard will help you to optimize agent productivity, reduce waiting times, and immediately address the caller’s needs, bettering their satisfaction.

Emotion analytics

Emotion analytics is nowadays one of the most notable trends in analytics and data collection. Do not hesitate and start to utilize them; your customer service will improve!

Sentiment Analytics

Have you any idea of how your agents treat your customers? Among the essential steps to success is behavior towards customers.

Custom reporting

Need more than our standard CloudTalk statistics? Use filters to see data as the thing is fit (e.g., by agent, contact number, queue or timeframe). This will create reports that are highly relevant to your business.

Security

The reliable and safe procedure of your business phone system. Your data and VoIP services are secure around. All CloudTalk data are stored in modern, safe data centers with 24/7 monitoring.

Online user management

You can add new agents into the call center, modify their details, and remove agents who no longer work with you. There’s you don’t need to contact us, you can do everything related to agent management yourself, without hassle.

Unlimited concurrent calls

CloudTalk does not limit your concurrent calls. You are designed for as many inbound and outbound calls as you prefer, all at precisely the same time.

Responsive web admin

CloudTalk is obtainable from a myriad of devices. Web interface automatically adjusts to your device’s resolution – whether it be a laptop, PC, tablet, or smartphone.

Multi-language phone

As customers employ phone software CloudTalk all around the globe, CloudTalk Phone App happens to be available in numerous languages (more languages will be accessible soon).

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