What is it?
Video Service Desk presents a platform that enables you to integrate a live voice and video interaction button for your website visitors, enhancing engagement. It is a customer interaction suite that gives the ability to connect via Gen-AI Chatbot, Online / In-Person Appointments, Email, SMS and Social Media Messengers and can give you a lifetime subscription.
Video Service Desk Features
Explore the robust functionalities of Video Service Desk, designed to improve customer engagement and optimize your communication strategies. Experience features tailored for seamless interaction and improved support.
Video & Voice Calls With Screen Sharing
Facilitate superior voice and video conversations directly from customer’s browsers with Video Service Desk. Include vendors, agents, and stakeholders from any place to enhance collaboration and decision-making.
Live Chat
Discover effortless interaction with our live chat function, instantly connecting you with customers and leads. Enable agents to converse with each other within the Video Service Desk. Boost support, increase conversions, and cultivate lasting relationships with our intuitive platform.
ChatGPT On Your Business Data
Leverage our modern AI chatbot, instructed on your unique data, to understand from customer interactions and provide personalized support. Discover the strength of tailored AI assistance for your enterprise.
Online & In-Person Appointment Booking
Improve your appointment scheduling through our intuitive system. Whether you manage meetings, consultations, or services, our platform ensures seamless integration, options, and real-time availability updates. Command your calendar effortlessly and concentrate on your clients.
Social Media Widgets, Email and SMS
Implement icons for WhatsApp and Facebook Messenger on your business website effortlessly with Video Service Desk. Allow leads to message you instantly via social media platforms directly from your site, without needing code.
Intelligent Automatic Call Routing
Decrease waiting times by routing calls automatically to the most appropriate team based on the origin of the call, making sure of fast and efficient service.
Custom Form Fields and Branding
Showcase your brand with Video Service Desk’s customizable design, displaying your logo and brand colors, allowing you to customize the look and feel to match your brand.
Call Notifications On Your Smartphone
Ensure you never miss an opportunity by receiving call notifications on your smartphone, allowing you to promptly respond and close deals.
Inquiry History and Management
Effectively handle all your inquiries using our integrated dashboard. Design inquiries to agents, monitor progress through detailed notes, and ensure timely follow-ups. Witness your potential leads seamlessly transition into loyal customers.
Video Service Desk FAQ
What is an agent?
An agent is defined as any individual, either yourself or a team member, who answers incoming calls from your website and provides relevant details to the customer.
Why might I need multiple agents?
Even though one agent can handle unlimited calls, having multiple agents ensures that calls are answered promptly if the primary agent is currently occupied with another call.
What if I do not have multiple agents?
If you only have a single agent and they are busy, customer details are stored in the call history, and the customer is asked to select a convenient time for a callback.
When a customer submits details in the contact form, a customizable message can be displayed informing them that you are currently busy or stating your business hours.
What if my team or customers do not want to switch on video?
Video is optional; calls start as audio-only with video turned off. This feature allows for flexibility while using all other functionalities of the platform.
I have more than one website. Do I need multiple agents?
With Video Service Desk, one agent login supports calls from all your websites, with notifications indicating the source website of each call.
Will Video Service Desk logo be visible to my customers?
No, the Video Service Desk logo is not visible, and the appearance of the widget is fully customizable to blend with your website’s design.
Conclusion
Video Service Desk offers a robust solution for businesses seeking to boost customer engagement through real-time communication. With features like video and voice calls, live chat, and AI-powered support, it caters especially well to those looking to provide instant and personalized assistance. This platform might not suit businesses with minimal online presence or those who prefer traditional communication methods. Consider Video Service Desk for a lifetime deal to improve your customer service and lead conversion rates.
