With CallHippo’s interactive interface, you can monitor your calls precisely. From the “Activity Feed” section, you can find all your call logs with details like Department, Caller Name, Client Number, Call Status, Date and Time, Total Call Duration, and Total Call Cost.
You can directly access all the call recordings and analyze each and every conversation. Analyzing call recordings in the virtual phone system is one of the proven tools to improving your customer support.
Apart from that, you can filter your call logs by applying various filters like Selecting a Specific User, Call Type – Incoming or Outgoing, Specific Time Period. You can identify the flow of calls by applying such filters.
You can also find the total cost of acquisition for a particular customer. You can also download the entire call log.
Highlights (TL;DR):
Improve Your Customer Support.
Analyse Employee Productivity.
Train Your New Employees.
Find Customer Acquisition Cost.
Design Your Sales Script.
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CallHippo Functions
IMPROVE YOUR CUSTOMER CARE
Give your visitors the best support by analyzing each call through call recordings.
FIND CUSTOMER ACQUISITION COST
Find the full total variety of calls designed to a particular customer.
ANALYSE EMPLOYEE PRODUCTIVITY
Filter the full total amount of calls created by a specific call rep and find out employee efficiency.
DESIGN YOUR SALES SCRIPT
By analyzing call recordings, you can design the best suitable script.
TRAIN YOUR NEW EMPLOYEES
By taking various call taking samples, train your new employees.
CallHippo – How to Use
BUY NUMBERS
Buy Numbers of 50+ Countries all over the world
ADD USERS
Add Multiple Users on a single Number
START CALLING
Start Getting in touch with and Receiving Telephone calls all over the world
CallHippo Features
Installation a support middle for your team. Invite your team members, assign statistics, and keep your clients happy! You don’t need to invest heavily in expensive types of equipment or skilled technicians. All you need is an internet connection, your personal computer, and a headset.
ACTIVITY FEED
CALL ANALYTICS
Get information on caller details, call position, and time duration.
CALL RECORDINGS
Pay attention to call recordings directly from the dashboard.
STATUS REPORT
Real-time statement on-call status history.
ADD NEW NUMBER
COUNTRY-WISE SELECTION
Choose new numbers for different countries.
UNIQUE NUMBERS FOR EVERY DEPARTMENT
Get unique volumes for different departments.
GET VIRTUAL TELEPHONE NUMBERS
Buy virtual telephone numbers at shockingly affordable prices.
Set in place WORKING HOURS
DEFINE TIMEZONE
Set Timezone-based on where you are.
DEFINE YOUR WORKING HOURS
Customize & established working hours according to your availability.
VOICEMAIL ENABLED
Direct the caller to your voicemail if you are not available.
SEAMLESS TEAM COLLABORATION
Call Transfer
The decision transfer feature gives you to redirect a linked call from your phone number to a team member.
Call Conference
It’s an attribute that will permit you to add another person to your two-way call and transform it into a 3-way conference.
Call Queuing
A call Queue places inbound contact lines when the agent is busy joining other customers.
Call Barging
Call Barging is whenever a supervisor who is silently monitoring the decision decides to enter the seminar bridge.
Get Local TELEPHONE NUMBERS
Get telephone numbers in over 58 countries and look local to your customers.
Smart Call Forwarding
Each user can choose to acquire calls forwarded to many phones, to stay reachable even on-the-go.
Team Cooperation (Manage Team)
Manage your message or calls, clients, and teammates instantly. All in one place.
Ring All
All users associated with lots will get a call at the same time, and anybody of the users can begin a conversation.
Call Recording
Record every ask each of your amounts better to keep an eye on your performance as a team.
Voice Mail
Receive voicemails by email in your inbox. Play them directly from your email.
Call Analytics
Track your phone support performance. Gauge the % of overlooked calls, call insert of every teammate, etc.
On Carry Music
On Hold Music from CallHippo is a great way to keep your callers happy and engaged while on keep or upload your custom music.
CallHippo Integrations
- Pipedrive
- Zoho
- Freshdesk
- Zendesk
- Hubspot
- Zapier
- Intercom
- Groove
- Slack
Our Group Discussion
We have not discussed this deal on our private Facebook group. If you are interested, you can join and start a discussion at https://www.facebook.com/groups/alstonantony
What’s included in this deal:
- Deal Features
Get a discount of 25%.
