What is it?
Support Board is a comprehensive tool that automates your customer support with the help of AI-powered chatbots and a chat system designed for conversational marketing. This lifetime deal provides a way to handle customer service across multiple channels, allowing live agents to tackle more intricate issues while chatbots address common queries.
Support Board Features
Support Board offers a range of features to streamline customer support and enhance engagement. It integrates with popular messaging platforms and utilizes artificial intelligence to provide prompt and effective assistance.
AI-Powered Chatbots
The tool empowers you to automatically train your chatbot by using your own provided documents or website content. You can also program new questions and answers to further train the chatbot, enabling it to handle complex customer inquiries with ease. Like a live agent, the chatbot can also send attachments, various media files, enhanced messages, and surveys for better customer engagement.
Omnichannel Support
Support Board enables you to set up omnichannel support, allowing you to send and reply to messages through direct messages, text messages, emails, and support tickets. It also integrates with WhatsApp, Messenger, Telegram, and other platforms to give greater convenience and flexibility. The platform provides multilingual bots that can help international customers with ease by supporting up to 32 different languages.
Automated Marketing
Send pop-up messages, introductory welcome messages, and follow-up messages to guide more users down the sales pipeline. You can configure automations and triggers with specific conditions, such as user type, location, and time, which allows your bot to work continuously, 24 hours a day, 7 days a week. Live agents can access enhanced messages to develop more captivating surveys that can onboard new customers rapidly.
Advanced Capabilities
The Shopify integration improves sales with a chatbot that seamlessly integrates and employs live store information. You have the capacity to access customer details, purchase history, cart items, and more from the Support Board admin section. Additionally, the chatbot is able to search for solutions on Google and autocorrect any misspelled words, which lowers the workload on your support agents.
Support Board FAQ
Can I use my own OpenAI API key?
Yes, you can integrate your own OpenAI API key to use with Support Board. This enables you to have more control over message limits and use your own resources.
Are there additional costs for using WhatsApp, Telegram, and Messenger integrations?
No, there are no additional charges for integrating WhatsApp, Telegram, and Messenger with Support Board. However, you need to use WhatsApp Business API for WhatsApp integration.
Can the chatbot automatically learn from conversations?
While it is possible for the chatbot to learn from conversations, the automatic mode is not highly recommended. It is better to train it using documents, websites, or manually creating questions and answers to ensure accuracy and relevance.
Can I use the chat on multiple sites with a single purchase?
By default, a separate Support Board license is needed for each website. However, if you own multiple websites that are part of the same brand, you can use a single license to show the chat on different websites.
What happens if I exceed my monthly message limit?
If you go over your allotted monthly message limit, your account will be suspended. You’ll need to upgrade to a higher tier or buy a new AppSumo code to regain access.
Conclusion
Support Board is a great solution for businesses seeking to automate customer support while maintaining a personal touch. It suits well for those who want a comprehensive platform that combines chatbot and live agent support across multiple channels. While it requires users to have their own OpenAI API key, it delivers extensive functionality that can greatly reduce workload and enhance customer satisfaction. This lifetime deal is especially beneficial for businesses aiming to streamline their customer service without incurring ongoing subscription fees. It may not be suitable for those who want completely free AI chatbot options without paying for API usage or those who require features that are not yet developed.