What is it?
Charla is a full-featured live chat software that aims to boost customer experience by letting website visitors connect . This tool blends customer support and sales functions giving businesses a way to offer real-time help through an easy-to-use Agents Dashboard. The platform allows quick visitor connections for both sales and support, and it comes with visitor profile insights and a way to manage conversation history.
Charla Features
- Easy-to-use Agents Dashboard with instant customer response features
- AI-Driven Answers including tailored Chat flows and AI Chatbots
- Phone-friendly Access through iOS and Android apps
- Connected Communications with Facebook Messenger link
- Multiple Site Handling with one inbox control
- Info Hub and Support Desk tools
- Customer Opinion System to monitor service quality
- Adjustable Chat Window to match brand look
- Full-scale Ticket System with task assignments and team notes
How Can Charla Help?
For an online store aiming to boost sales:
- Boosting Sales: Switch out old-school contact forms for instant chat to grab leads right away
- Automating Support: Set up AI chatbots to tackle simple questions when staff are off the clock
- Connecting with Customers: Keep an eye on live visitors and reach out to potential buyers
- Streamlining Workflows: Use ready-made answers for common queries while keeping things personal
- Managing Multiple Channels: Deal with messages from your website chat and Facebook Messenger in one spot
Charla FAQ
Which platforms can I use Charla on?
Charla runs on both web and mobile platforms. It has its own apps for iOS and Android devices, so businesses can stay in touch wherever they are.
Is it possible to change how the chat widget looks?
You bet – the chat widget can be tweaked to match your company’s look and feel, from colors to icons to language choices.
Does Charla have AI features?
For sure – Charla comes with AI chatbots and custom chat flows to handle customer questions and take work off your support team’s plate.
How does the ticket system function?
The platform has a full-featured ticket system where you can assign tickets to agents, add tags, and keep internal notes to manage tickets .
Can I handle multiple websites?
- Charla lets you manage several sites with one shared inbox to keep track of messages across different stores or websites.
To wrap up
Charla offers a strong answer for companies looking to boost their customer engagement and support operations. It combines real-time chat features, AI-driven automation, and full support tools giving businesses everything they need for modern customer talks. The platform adapts and grows to fit companies of all sizes, and its lifetime access choice with a 60-day money-back promise makes it a safe bet to improve customer service work.
