What is it?
CX Genie is a no-code, AI platform that enables you to deliver 24/7 customer support along every touchpoint to improve customer engagement. This exclusive offering includes options for a lifetime subscription, making it a valuable investment for businesses seeking to enhance their customer service capabilities.
CX Genie Features
CX Genie empowers you to optimize your entire customer support process using cutting-edge AI technology, adapted to your business requirements. With it, give your customers quick, continuous support, providing round-the-clock assistance.
Provide 24/7 Customer Support
CX Genie allows you to handle prevalent support concerns using your own AI-driven chatbot. Engineered using GPT-4o-mini for efficient responses and GPT-4 for intricate tasks, you can deliver human-like customer support at all times by refining your own AI chatbot.
Integrate your favorite tools
As CX Genie integrates with commonly used platforms, it’s simple to manage all customer chats from a unified dashboard. Benefit from having a unified view to oversee your conversations from different platforms.
Automate repetitive tasks with workflows
CX Genie’s workflow automation tools are ready to help offload tedious, recurring tasks, such as creating tickets, directing conversations, and scheduling follow-ups. Streamline common queries using automation that doesn’t require coding.
Level up customer support with add-ons
Enhance your customer support encounter using add-ons that transform CX Genie into a high-performance resource. You can also, power your support needs using CX Genie’s comprehensive add-ons.
CX Genie FAQ
Can I create help articles in CX Genie?
Indeed, you have the ability to create support articles within CX Genie. You can craft and handle these articles directly on the platform, giving your customers effortless access to self-service options and assisting your support staff. Streamline your knowledge base to make certain that your users constantly have access to the most reliable information.
Is there a way to force the AI to only answer things regarding the website / product?
Certainly, there’s an option to disable the LLM, which makes the AI so strong. With this setting, the bot will only answer based on the data you trained it with. In addition, CX Genie can do even more, it is waiting for you to take a chance at boosting your business.
Does this platform allow initiating WhatsApp conversations using (or not) pre approved templates or triggering workflows when someone sends a message on WhatsApp?
Workflow feature on WhatsApp is active. Consulting with our team is the best strategy so you can give them details on your requirements and the best strategy for you. Also, for additional support please schedule a meeting with us.
If I bring my own API key, is it limited to 50K conversations per month?
While you provide your own API key, CX Genie does over and above text response generation. Advanced technologies and resources are used behind the scenes to train and improve your chatbot for prime replies. The 50,000 conversation limit ensures smooth operation for all, but custom strategies are available for bigger needs.
Conclusion
CX Genie provides a comprehensive AI-driven platform that streamlines customer support and enhances engagement. Perfect for businesses needing continuous, human-like assistance. With its easy setup, integration capabilities, and workflow automation, it’s an outstanding option for increasing efficiency and decreasing support expenses. Though some users report issues with responsiveness and compliance, the ongoing improvements and active development make it a solid purchase, especially with the 60-day money-back guarantee. This product may not suit users with strict GDPR requirements. However, for businesses focused on elevating their customer service, CX Genie provides a great lifetime deal with the potential to change the way they connect with their customers.
